Help Desk Support

  • The Help Desk provides first-level support for users experiencing technology-related problems within the district. Users can contact the help desk by phone or e-mail. All problems reported to the Help Desk are logged in Web Help Desk, which is the problem tracking/resolution system utilized by the district. Problems for which first-level support is appropriate will be handled immediately when possible. Problems which require second level support are assigned to the appropriate staff member and are typically resolved within 24 hours.  

    What Can We Help With?

    • PCs, laptops, and devices
    • Software problems
    • District phone/vm system
    • Overhead projectors, sound systems
    • TVs, VCRs, camcorders
    • Requests for toner & inkjet cartridges
    • Problems with copiers
    • Requests to sign out equipment
  • Submit a Ticket Web Help Desk

    (For internal use only)

  • Email autoticket@bathcsd.org

    (Internal or external use)

  • Phone (607) 776-3301 ext 1600
  • Location Technology Services Department Room 145

    DLL Middle School Bath Central School District

    25 Ellas Avenue Bath, NY 14810

  • Hours Monday - Friday, 7am - 4pm (EST)
  •  
  • DLL
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